Try the Other Handle: every event has two handles – one by which it can be carried, and one by which it can’t. Don’t grab it by the wrongdoing, instead use the other, and then you have hold of the handle that carries. 

A Trained Mind is Better Than Any Script: today we will focus on the strategic rather than the tactical. We’ll remind ourselves that it’s better to be taught than simply given, and better to be flexible than stick to a script. 

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